BETTER PACKAGING AND IMPROVED SERVICE

Christmas is no doubt our busiest time of the year, we're all thinking about gifts to buy for the whole family. We have been working hard here at Ruby+Ed HQ to improve our service for you this year. We have a dedicated customer service team who are here to help with any query you may have, this includes sizing queries, making orders and returns.

We always keep our customers in the loop, we send out emails every two weeks to keep you up to date with what is going on at Ruby+Ed. The benefits of joining our mailing list is that you are the first to know about upcoming sales, offers, deals and competitions. To become part of the Ruby+Ed family please sign up to make an account with us.

When ordering from us your product will arrive in a black outer carton (picture 1 below) this is what you will receive your full order in. Please note this is not a gift box and will come with courier stickers on. Every order leaving our warehouse will be wrapped inside either the outer carton or gift box in purple tissue paper. Alternatively we do have gift boxes available to buy, these are delivered inside an outer carton therefore sticker free. 

This Christmas we have a brand new gift box to introduce you to. The new gift box has a matte black finish with a Ruby+Ed branded patch on the lid. You will be able to fit all ladie's, men’s and kids slippers in. The box is £4.95 to buy on its own, however if you are choosing a gift set then it is included in the price, how fabulous!

Alternatively our classic white gift boxes are still available in small and large. The small gift box is the perfect size to fit in Women’s accessories such as hats, gloves, scarves and also baby slippers/accessories. The large box will be able to fit multiple items in as a gift to one person or individual items such as a coat, gilet or yeti boots.

 

You can now cut out the middle man this festive period as we are happy to play Santa and deliver the gift for you!

When buying a gift box we will actually pack the gift and contents ready for the person receiving it. The gift box will arrive in an outer carton with the gift inside, when opening the lid you will find that all the contents have been wrapped in luxurious purple tissue paper and sealed with a Ruby+Ed sticker, ready for them to unwrap. 

Whats on your wish list this Christmas?

Love Ruby+Ed x